Refund Policy

We sell software. We try to be fair when it doesn’t work out. The short version of this policy:

• Free tier: nothing to refund.
• First subscription month or annual: 14-day money-back if you decide CloneOS isn’t for you.
• Annual after day 14: no full refund, but cancel any time and you keep access until the term ends.
• Pro-rated downgrades within 14 days: refundable difference.
• Bona-fide service failures or duplicate charges: full refund, always.

The full policy follows. If anything below is unclear or your situation doesn’t fit, write to support@cloneos.com — a real person reads it.

The free tier is free. You are not charged. There is nothing to refund. If you provided payment details for a free trial of a paid tier and the trial ends without a charge, no refund is needed.

When you subscribe to a paid tier (Creator, Influencer, Authority, Clone Master, or any successor tier) for the first time, you have 14 days from the charge date to request a full refund of that first term, for any reason. The 14-day window applies whether you chose monthly or annual billing.

During the first 14 days you can use the Service normally — you haven’t lost anything by trying it. If you decide it isn’t the right fit, request a refund and we will process it within 7-10 business days through the original payment method. Your account will be downgraded to the free tier on the date of refund.

The 14-day money-back applies only to the first paid subscription. Subsequent renewals (e.g., your second annual term, your fourth monthly term) follow the renewal rules below.

Some plans are offered with a free trial or with introductory pricing. A free trial converts into a paid subscription at the end of the trial period unless you cancel before then. We send a reminder email at the start of the trial and a second reminder 48 hours before the first charge, so you have a clear chance to opt out without paying. The reminders go to the email on file — make sure CloneOS isn’t in your spam folder.

If you forgot to cancel and the first charge has already occurred, you are still inside the 14-day money-back window described in the next section — request a refund and we will process it. We don’t make people fight for a trial-to-paid refund; if you didn’t actually use the Service after the trial converted, we treat it as a cancellation and refund in full.

Introductory pricing (e.g., 50% off the first three months, first-year annual discount) applies only to the first subscription term as offered. The subscription renews at the standard rate unless we explicitly state otherwise on the offer page; the renewal email and the billing-settings page will show the upcoming charge before it is collected. Standard renewal rules apply at that point.

Stacking introductory offers is not allowed: you can only use one introductory price per account, even across canceled-and- re-subscribed cycles. If you previously used an intro and cancel, the next subscription renews at the standard rate from the start.

Paid subscriptions auto-renew at the end of each term unless you cancel. Cancellation stops the next renewal but does not refund the current term:

• Monthly subscribers: cancel any time. You keep access through the end of the current paid month. The next renewal is not charged.
• Annual subscribers (after day 14): cancel any time. You keep access through the end of the current paid year. We do not pro-rate refunds of the remaining annual term after day 14, except as required by law in your jurisdiction or where a service failure justifies it (see Section 7).

We follow this rule industry-wide because annual pricing reflects a discount for committed-use; refunding the remaining term after day 14 would convert annual into a 14-day-trial monthly without the same pricing.

If you downgrade to a lower paid tier within 14 days of a renewal or initial purchase, the price difference between the higher and the lower tier is refunded for the unused portion of the term. After day 14, downgrades take effect at the next renewal — you keep the higher-tier features until then, and the lower-tier price applies on the next billing cycle.

Upgrades take effect immediately and are pro-rated: you pay only for the upgrade portion through the end of the current term.

Some categories don’t qualify for refunds, even within the 14-day window:

• Used credits. Once AI credits have been spent on generation calls, the underlying provider has billed us; those calls are not reversible. Unused credits are forfeited on downgrade or cancellation.
• Add-on credit packs. One-time top-up credit purchases are non-refundable once any portion of the pack has been spent. Unused full packs may be refunded within 14 days of purchase by emailing support.
• Accounts terminated for AUP violations. If your account is terminated for violating the Acceptable Use Policy, we are not obligated to refund any portion of the paid term.
• Repeat refund requests. If you have requested and received refunds on multiple prior subscription terms, we may at our discretion decline future refund requests and require you to remain on the free tier.

If the Service is materially unavailable to you for an extended period due to a failure on our side (not your local network, not a third-party provider you connected, not a feature working as documented but not as you hoped), we will refund or credit the affected portion of your subscription. Examples: a multi-day outage of the Service, a material feature of your tier that does not function as documented and we cannot fix within a reasonable time, repeated billing errors.

Email support@cloneos.com with the subject “Service-failure refund” and a description of what was unavailable and when. We aim to respond within 2 business days.

If you see a duplicate charge or a charge you didn’t authorize, contact support@cloneos.com immediately. We will investigate and, where the charge was indeed in error, issue a full refund within 7-10 business days through the original payment method.

Please contact us before issuing a chargeback through your bank. Chargebacks have processing costs and limit our ability to verify your identity, and unresolved chargebacks may result in account suspension for any account associated with the disputed charge.

You can request a refund in two ways:

1. From billing settings: go to Settings → Billing & plan, click “Cancel subscription” and follow the refund prompt if your subscription is within the 14-day window. The refund is queued automatically.
2. By email: write to support@cloneos.com from the email address on the account. Include the date of the charge, the amount, and a one-line reason. We don’t need a long explanation; we are not in the business of arguing you out of leaving.

Approved refunds are issued within 7-10 business days through the original payment method. The exact timing depends on your card issuer or bank — we initiate the refund within 2 business days of approval; the rest is processor turnaround.

We refund in the original currency. If currency conversion fees were charged by your bank on the original purchase, those fees are unfortunately outside our control and may not be reimbursed by your bank on the refund.

For payments made via partner channels (e.g., a Whop or GHL checkout, an Apple App Store purchase, a Google Play Store purchase), refunds may have to be processed through the partner per their policies. We will work with you to coordinate.

Some jurisdictions (notably the European Union and the United Kingdom) provide consumers with statutory rights of withdrawal from distance contracts, and some U.S. states provide additional consumer protections. Nothing in this policy limits those statutory rights. If your local law gives you a longer cooling- off period or stronger refund rights than this document, those local rights apply.

We may update this Refund Policy from time to time. The current version will always be at /legal/refund with a Last Updated date. Material changes (changes that would reduce refund eligibility) will be announced 30 days in advance via email and an in-app banner, and will not apply retroactively to subscription terms you already paid for.

If you delete your account from Settings → Export & delete while a paid subscription is still active, the account is queued for deletion immediately and the subscription stops auto-renewing. Whether you also receive a pro-rated refund for the current term depends on the rules above:

• Inside the 14-day money-back window — the deletion request is treated as a refund request and we issue a full refund of the charge.
• Outside the 14-day window on a monthly plan — no refund of the current month, but auto-renewal stops and the account is deleted at the end of the paid period (or immediately, on request).
• Outside the 14-day window on an annual plan — no pro-rated refund of the remaining term unless a service-failure or duplicate-charge ground applies.

You can change your mind during the 30-day deletion grace period (see the Privacy Policy for the data-rights flow); the subscription resumes from where it left off if you cancel the deletion before it executes.

When a refund is approved on a subscription that included a monthly credit allotment, unused credits from the refunded term are forfeited. We don’t convert refunded subscriptions into prepaid credit balances.

If you are on a grandfathered or legacy price (a price that is no longer publicly offered), refunds are calculated against the price you actually paid, not against the current public price. Grandfathered pricing is not restored after a cancellation — re-subscribing means subscribing at the current public rate.

Refund and billing questions: support@cloneos.com. We try to respond within one business day. If you don’t hear from us within three business days, check spam, then email us again at legal@cloneos.com.