Terms of Service

These Terms of Service (the “Terms”) form a binding contract between you and UgenticAI, Inc. (“UgenticAI”, “we”, “us”) regarding your use of CloneOS (the “Service”), the websites at cloneos.com and cloneos.app, the mobile and desktop applications, the APIs, and any related materials we make available. By creating an account, by clicking “I agree” during signup, or by using the Service, you accept these Terms in full.

If you are using CloneOS on behalf of an organization, you represent that you have authority to bind that organization, in which case “you” refers to that organization. If you do not have that authority, or if you do not agree with any part of these Terms, do not use the Service.

The Service is offered subject to the additional documents listed in our Legal Center, including the Privacy Policy, Data Processing Addendum, Acceptable Use Policy, and Refund Policy. Each of those documents is incorporated into these Terms by reference. Where there is a conflict between these Terms and a separately negotiated written agreement signed by both parties, the negotiated agreement controls.

You must be at least eighteen (18) years old to create an account. The Service is not directed to children, and we do not knowingly collect data from anyone under 18. If we learn we have collected data from someone under 18, we will delete it.

You agree to provide accurate, current information during signup (email, name, payment details where applicable) and to keep that information up to date. You are responsible for safeguarding your credentials, for any activity occurring under your account, and for notifying us promptly at security@cloneos.com if you suspect unauthorized access. We strongly recommend enabling multi-factor authentication once available and using a password manager.

You may not share an account with another person, create an account using automated means, or impersonate any person or entity. Each natural person using CloneOS must hold their own account. If you are a creator with a team, contact us about team licensing.

Subject to your compliance with these Terms, UgenticAI grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal or internal business purposes. We reserve all rights not expressly granted. The license terminates automatically when these Terms are terminated or when your subscription lapses.

You agree not to (a) reverse engineer, decompile, or attempt to derive the source code of any non-open-source component of the Service except where applicable law expressly permits it; (b) circumvent rate limits, security measures, or authentication; (c) resell, rent, or sublicense access to the Service; (d) use the Service to build a competing product; or (e) remove or obscure any copyright, trademark, or other proprietary notices.

“User Content” means anything you upload, submit, or generate through the Service: voice samples for cloning, photos for your image clone, text drafts and notes, knowledge-base documents, messages in community and DMs, generated audio, generated images, generated text, and the like.

You own your inputs. Voice samples, photos, KB documents, and other materials you upload remain yours. You grant UgenticAI a worldwide, royalty-free license to host, copy, transmit, and display that content solely to operate the Service for you, to provide it to your collaborators if you share it, and to improve the Service in aggregate, anonymized form. You may delete content at any time; deletion removes it from the Service per our retention schedule (see the Privacy Policy).

You own your outputs, subject to model providers’ terms. Text, images, audio, and other artifacts the Service generates from your inputs are yours to use, license, and monetize. However, those outputs are produced using third-party AI models (DeepSeek, OpenAI, Replicate, ElevenLabs, and others), and those providers’ terms apply to the underlying generation. You are responsible for ensuring your use of generated outputs complies with the applicable provider’s terms (which we link to in the Privacy Policy and DPA).

License back to us. So we can host and serve your content, you grant us a non-exclusive, worldwide, royalty-free license to store, process, transmit, and display your User Content for the purpose of operating the Service. We do not use your identifiable User Content to train shared foundation models. If we ever introduce a feature that would do so, it will be opt-in.

You represent that you own or have the rights to the content you upload (including the right to clone your own voice and image), and that the content does not infringe a third party’s rights or violate the Acceptable Use Policy.

CloneOS offers paid subscription tiers, including (without limitation) Creator, Influencer, Authority, and Clone Master. Pricing, included credits, and tier feature lists are described on the pricing page and in your billing settings. Subscriptions are billed monthly or annually depending on the term you select.

Auto-renewal. Paid subscriptions renew automatically for the same term and at the then-current price unless you cancel before the renewal date. You can cancel any time from Settings → Billing & plan; cancellation stops the next renewal but does not retroactively refund the current term except as provided in the Refund Policy.

Price changes. We may change subscription prices at any time. We will give you at least thirty (30) days’ notice before a renewal at a new price (via email and an in-app notice). If you do not agree, you may cancel before the renewal date and the new price will not apply.

Taxes. Listed prices are exclusive of taxes unless stated otherwise. You are responsible for sales tax, VAT, GST, and similar taxes that apply to your purchase.

Failed payments. If a payment fails, we will retry. After repeated failures, we may downgrade your account to the free tier, suspend access to paid features, or terminate the account. We will notify you before doing so.

Payment processing is handled by Stripe; their terms govern the payment relationship. We do not store your full payment card number. See the Refund Policy for refund eligibility.

The Acceptable Use Policy (“AUP”) sets out specific prohibitions, including but not limited to: deepfakes of unconsenting people, illegal content (including child sexual abuse material), harassment, fraud and scams, spam, infringement of third-party intellectual property, malware and phishing, circumvention of rate limits, and unauthorized voice or image cloning of anyone other than the account holder. Violations of the AUP are violations of these Terms.

We may, at our discretion and without prior notice, remove offending content, suspend or terminate accounts, refer matters to law enforcement where required, and refuse service. We will give notice and a reasonable cure period for non-egregious violations where it is safe and lawful to do so.

CloneOS is provided “as is” and “as available”. To the maximum extent permitted by law, UgenticAI and its officers, directors, employees, and suppliers disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

No outcome guarantees. We do not guarantee any specific business, audience, revenue, or creative outcome from using the Service. The Service is a tool. Your results depend on your inputs, your audience, your offer, your effort, and factors beyond anyone’s control.

AI output disclaimers. Generated outputs may be inaccurate, biased, offensive, or otherwise unsuitable for your purpose. Review every output before using it publicly or in regulated contexts (medical, legal, financial). Do not rely on AI output as a substitute for licensed professional advice.

Third-party services. The Service integrates with third-party services (Stripe, Mux, ElevenLabs, Replicate, and others). Their availability, uptime, and behavior are outside our control, and outages or changes there may affect parts of the Service.

To the maximum extent permitted by law, in no event will UgenticAI, its affiliates, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to the Service or these Terms, even if we have been advised of the possibility of such damages.

Our aggregate liability to you for any claim arising out of or relating to the Service or these Terms is limited to the greater of (a) the amounts you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim or (b) USD $100.

Some jurisdictions do not allow exclusion of certain warranties or limitation of certain damages. In those jurisdictions our liability is limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless UgenticAI from any third-party claims, damages, and reasonable attorneys’ fees arising out of or related to (a) your User Content, (b) your use of the Service in breach of these Terms or applicable law, or (c) your infringement of a third party’s rights.

UgenticAI agrees to defend you from any third-party claim alleging that the Service, used as authorized by these Terms, infringes a U.S. copyright or trademark, and to pay damages or settlement amounts a court awards or that we agree to in settlement. You must notify us promptly, give us sole control of the defense, and cooperate. Our obligation does not apply to claims arising from your User Content, your modifications, your combination of the Service with non-CloneOS materials, or your use after we provide a non-infringing alternative.

You may terminate at any time by deleting your account from Settings → Export & delete or by emailing support@cloneos.com. Termination by you stops auto-renewal; refunds (if any) are governed by the Refund Policy.

We may suspend or terminate your access immediately for material violations of these Terms or the AUP, for security reasons, for non-payment, or where required by law. Where it is safe and lawful we will give notice and an opportunity to cure. Sections that by their nature should survive termination (ownership, disclaimers, limitation of liability, indemnification, dispute resolution) will survive.

On termination, we will delete your data per the retention schedule in the Privacy Policy. You can request export before termination.

Most disputes can be resolved informally. Email legal@cloneos.com with a description of the issue and we will work in good faith to resolve it within thirty (30) days. If we cannot, then the following applies.

Arbitration. Any unresolved dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The seat of arbitration is Montgomery County, Maryland, USA. The arbitrator’s decision is final and may be entered as a judgment in any court of competent jurisdiction. You and we waive the right to a jury trial and to participate in a class action.

Exceptions. Either party may bring an individual action in small-claims court for disputes within that court’s jurisdiction, or seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information.

Governing law. These Terms are governed by the laws of the State of Maryland, USA, without regard to its conflict of laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

We may update these Terms from time to time. We will post the revised Terms in the Legal Center with a new “Last updated” date. For material changes (changes that would reduce your rights or increase your obligations meaningfully), we will give at least thirty (30) days’ advance notice via email and an in-app banner before the new Terms take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not accept, stop using the Service before the effective date and contact us about cancellation.

Entire agreement. These Terms, together with the Privacy Policy, DPA, AUP, and Refund Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous communications.

Severability. If a provision is found unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of substantially all of our assets.

Notices. We may send notices to the email associated with your account. You may send notices to us at legal@cloneos.com. Notices are effective when delivered.

Force majeure. Neither party is liable for delay or non-performance caused by events beyond reasonable control, including natural disasters, war, internet outages, or third-party failures.

Contact. UgenticAI, Inc. — legal@cloneos.com. For privacy requests use privacy@cloneos.com. For abuse use abuse@cloneos.com.